DELIVERY POLICY

Delivery is FREE for all orders over $150.00 Australia wide. All orders under $150.00 a flat rate of $10.00 applies for standard delivery within Australia with tracking with EParcel via Australia Post. Deliveries are normally received within 2-3 working days once it's left our warehouse depending on your location within Australia. Please note this service is not available on weekends or public holidays however if selected it will be dispatched within the next working business day.

To calculate estimated delivery times please visit:

https://auspost.com.au/parcels-mail/delivery-times.html?ilink=tools-open-deliv-times

TRACKING YOUR ORDER

When your Chi Khi purchase is complete you will receive an email containing your order confirmation and delivery details. You can track and trace the status of your Chi Khi delivery at any time via the following link:

http://auspost.com.au/track/track.html

LOST OR DAMAGED GOODS

If your order is lost or damaged in transit, please contact us within 7 working days of placing your order so that we may assist you. More details are available on our Return & Exchanges Policy page.

WE SHIP EXPRESS INTERNATIONALLY

Chi Khi ships worldwide using global shipping experts UPS Worldwide Express Freight who ship to most international destinations. New Zealand airfreight $20.00. All other countries flat rate of $40.00 Most International deliveries arrives within 4 working days once it's left our warehouse. Please be aware packages may be subject to delays and additional taxes and duties at the port of entry of various international countries outside of Australia. Chi Khi takes every effort to ensure a quick and smooth delivery, but does not take responsibility for any delays or extra fees, which may be applied via customs and duty offices in the receiving country. For more information on taxes, duties and customs regulations please contact your local customs office directly.

TRACKING YOUR INTERNATIONAL ORDER

When your Chi Khi purchase is complete you will receive an email containing your order confirmation and delivery details. You can track and trace the status of your Chi Khi delivery at any time via the following link:

http://www.dhl.com.au/en/express/tracking.html